All I can say is, I am so there!!! A friend of mine (thank you, Cori) called and verified that YES, they will accept broken items and items missing pieces. We have used our port-a-crib so much it will no longer stay up on the sides and our stroller is missing the tray (thanks to the airlines). It will be nice to get 25% off of items we need anyway.
Details are on their website. Happy shopping!